Refund policy

Return & Replacement Policy

Return Policy

We strive to ensure every product reaches you in perfect condition. Please review our return guidelines below:

Non-Returnable Products
 The following categories cannot be returned due to their material and handling nature:

  • Abishegam products

  • Star mirrors

  • Anayadeepam

  • Hundi

  • Panchaloha statues (big size)

  • Large bronze or brass bells

  • Temple umbrellas

  • Melathalam

  • Terracotta items (breakable)

General Return Policy

  • Eligible products can be returned within 15 days of delivery.

  • Returns are accepted only for store credit.

  • Gold-plated items and jewellery are eligible for conditional return only if they are in pristine condition, with no scratches, damage, or signs of use.

  • Clothing must be returned unused, with no stains or tears.

  • Velaku (lamps) can be returned only if unused and within 15 days.

Wrong / Damaged / Misplaced Products
If you receive an incorrect, damaged, or misplaced product, we will provide a replacement or cash refund.

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Replacement Policy

We understand the importance of receiving the right product in perfect condition. Our Replacement Policy ensures a smooth and reliable experience for our customers.

Eligible Cases for Replacement

A replacement will be offered in the following situations:

  • Damaged Product – Visible damage, breakage, or defects upon delivery

  • Wrong Product Delivered – Incorrect item, size, colour, or variant received

  • Missing Items – Any product or component missing from the package

  • Manufacturing Defects – Functional or structural faults identified upon unboxing

📌 Proof is required in all cases — photos or videos must be submitted within 48 hours of delivery.


Replacement Process

To request a replacement:

  1. Contact our support team with your Order ID

  2. Share clear images/videos of the issue and package opening (if applicable)

  3. After verification, we will schedule reverse pickup where eligible

  4. Replacement will be processed within 7–10 working days from product pickup


Condition Guidelines

For a replacement request to be approved:

  • Product must be unused and returned in its original packaging

  • All price tags, labels, seals, accessories, certificates, and freebies must be included

  • Product must not show signs of wear, misuse, alteration, or mishandling

 

 

Non-Replacement Items

Due to their nature, certain products are not eligible for replacement:

  • Abishegam products

  • Star mirrors

  • Anayadeepam

  • Hundi

  • Panchaloha statues (big)

  • Large Bronze/Brass Bells

  • Temple Umbrellas

  • Melathalam

  • Terracotta items (fragile category)

📌 Any exceptions will be handled at the sole discretion of our quality team.

 

 




Specific Product Rules


Category

Replacement Eligibility

Gold-plated items & Jewellery

Only if no scratches/damages and quality seals intact

Clothing/Textiles

Must be unused with no stains, tears, or odour; original packing required

Velaku (Lamps)

Only if unused and returned within 15 days

Breakable Terracotta

Not eligible for replacement

Important Notes

  • Replacements are subject to stock availability

  • If replacement is not possible, we will issue store credit or a cash refund (only when the mistake is from our end)

  • Products damaged due to improper use or personal handling are not eligible

 

 

Cancellations

Orders once placed cannot be cancelled after they have been processed or shipped.

 

 

General Return Policy

  • Products purchased from our physical stores are not eligible for return.

  • Online purchases are eligible for return only if all return conditions are met.

  • Returned items must be shipped back as per the provided return instructions.

  • Please ensure the return slip is included with the package.

 

 

Refund Policy

To be eligible for a refund:

  • The item must be returned within 30 days of purchase.

  • The product should be unused, undamaged, and in its original packaging.

  • A receipt or proof of purchase is required.

Note:
 If the product is damaged, used, or returned after 30 days, the refund will not be processed.

Some items qualify for return but are not eligible for a refund. These will be clearly communicated at the time of purchase.

 

 

How to Initiate a Return

For return, refund, or exchange requests, please contact us at:

📧 Email: serviceteam@rssonline.in

Once your request is submitted and reviewed, you will receive updates on your return status via email, provided your contact information is on record.