Urli for Puja & Floral Decoration

Return & Replacement Policy

Return Policy

We strive to ensure every product reaches you in perfect condition. Please review our return guidelines below:

Non-Returnable Products

 The following categories cannot be returned due to their material and handling nature:

• Abishegam products
• Star mirrors
• Anayadeepam
• Hundi
• Panchaloha statues (big size)
• Large bronze or brass bells
• Temple umbrellas
• Melathalam
• Terracotta items (breakable)

General Return Policy

• Eligible products can be returned within 15 days of delivery.
• Returns are accepted only for store credit.
• Gold-plated items and jewellery are eligible for conditional return only if they are in pristine condition, with no scratches, damage, or signs of use.
• Clothing must be returned unused, with no stains or tears.
• Velaku (lamps) can be returned only if unused and within 15 days.

Wrong / Damaged / Misplaced Products

If you receive an incorrect, damaged, or misplaced product, we will provide a replacement or cash refund

Replacement Policy

We understand the importance of receiving the right product in perfect condition. Our Replacement Policy ensures a smooth and reliable experience for our customers.

Eligible Cases for Replacement

A replacement will be offered in the following situations:

• Damaged Product – Visible damage, breakage, or defects upon delivery
• Wrong Product Delivered – Incorrect item, size, colour, or variant received
• Missing Items – Any product or component missing from the package
• Manufacturing Defects – Functional or structural faults identified upon unboxing

📌 Proof is required in all cases — photos or videos must be submitted within 48 hours of delivery.

Replacement Process

To request a replacement:

1. Contact our support team with your Order ID
2. Share clear images/videos of the issue and package opening (if applicable)
3. After verification, we will schedule reverse pickup where eligible
4. Replacement will be processed within 7–10 working days from product pickup

Condition Guidelines

For a replacement request to be approved:

• Product must be unused and returned in its original packaging
• All price tags, labels, seals, accessories, certificates, and freebies must be included
• Product must not show signs of wear, misuse, alteration, or mishandling

Non-Replacement Items

Due to their nature, certain products are not eligible for replacement:

• Abishegam products
• Star mirrors
• Anayadeepam
• Hundi
• Panchaloha statues (big)
• Large Bronze/Brass Bells
• Temple Umbrellas
• Melathalam
• Terracotta items (fragile category)
  

📌 Any exceptions will be handled at the sole discretion of our quality team.

Specific Product Rules

Category

Replacement Eligibility

• Gold-plated items & Jewellery
• Only if there are no scratches/damages and quality seals intact
• Clothing/Textiles
• Must be unused with no stains, tears, or odour; original packing required
• Velaku (Lamps)
• Only if unused and returned within 15 days
• Breakable Terracotta
• Not eligible for replacement

Important Notes

• Replacements are subject to stock availability
• If replacement is not possible, we will issue store credit or a cash refund (only when the mistake is from our end)
• Products damaged due to improper use or personal handling are not eligible

Cancellations

Orders once placed cannot be cancelled after they have been processed or shipped.

General Return Policy

• Products purchased from our physical stores are not eligible for return.
• Online purchases are eligible for return only if all return conditions are met.
• Returned items must be shipped back as per the provided return instructions.
• Please ensure the return slip is included with the package.

Refund Policy

To be eligible for a refund:

• The item must be returned within 15 days of purchase.
• The product should be unused, undamaged, and in its original packaging.
• A receipt or proof of purchase is required.

Note:

If the product is damaged, used, or returned after 15 days, the refund will not be processed.

Some items qualify for return but are not eligible for a refund. These will be clearly communicated at the time of purchase.

How to Initiate a Return

For return, refund, or exchange requests, please contact us at:

📧 Email: serviceteam@rssonline.in

Once your request is submitted and reviewed, you will receive updates on your return status via email, provided your contact information is on record.

Shipping & Delivery Information

Orders with a total value of ₹1,499/- or above are eligible for free standard shipping within India.

Additional Shipping Charges

While most orders qualify for free delivery, certain products may incur additional shipping fees due to factors such as:

• Volumetric weight (large size but lightweight items)
• Actual weight (heavy-weight items)
• Special packaging requirements
• Remote or special-zone delivery charges (as applicable by courier partners)

In such cases, the applicable shipping cost will be calculated automatically and displayed at checkout before payment.

This ensures transparency and fairness while maintaining high standards in packaging and delivery services.

Delivery Timeline

Standard delivery time: 7–8 working days
(Delivery times may vary based on location and courier availability.)

Shipping Partners

We ship through trusted logistics partners, including Shiprocket.

Same-Day Delivery

Same-day delivery is available in the following locations:

• Kanchipuram
• Hosur
• Vellore

(Subject to product availability and order cut-off time)

International Shipping

International deliveries are fulfilled via DHL.

Need Help?

Our support team is here for you — from unpacking concerns to resolving any issues swiftly with care and respect.

Frequently Asked Questions (FAQ)

Is it necessary to have an account to shop at Raja Spiritual?

No, you may shop as a guest. However, we recommend creating an account for convenient order tracking, faster checkout, and access to personalized offers.

What payment methods are accepted?

We accept:

• Credit & Debit Cards
• Net Banking
• UPI

Do you offer Cash on Delivery (COD)?

No, Cash on Delivery is currently not available. All orders must be prepaid.

Is it safe to use my card or UPI on your website?

Yes. We use trusted and secure payment gateways. Your payment details are encrypted, and we do not store your financial information without permission.

How do I check the status of my order?

You can track your order by:

• Logging into your account and visiting the Order History section, or
• Use the tracking link sent via email/SMS after dispatch.

What do the various order statuses mean?

• Order Placed: Your order has been received.
• Processing: Your items are being prepared.
• Shipped: Your order has been handed over to our courier partner.
• Out for Delivery: The courier is delivering your order.
• Delivered: Your order has reached you.

How do I return an item?

For eligible products, you may request a return by emailing us at info@rssonline.com.
Please ensure you review our Return Policy before submitting the request.

How do I know if I qualify for a refund or store credit?

Eligibility depends on the product condition and return timeline.
Once the returned item is inspected, we will notify you whether a refund or store credit applies.

How are items packaged for shipping?

We follow a secure three-layer packaging process:

1. Product container or original packaging
2. Protective filler and cushioning
3. Durable outer carton or shipping box

Will I have to pay any additional charges to the courier?

No. All shipping charges are calculated during checkout.
If you are ever asked for extra fees, please contact us immediately.

Are international orders subject to taxes or duties?

Yes. International orders may incur customs duties or taxes as per the destination country’s regulations. These charges must be paid by the customer.

How is delivery managed?

We work with reliable third-party courier partners to ensure safe and timely delivery.

What should I do if I receive a damaged or defective product?

Please contact us immediately.
Depending on the product and availability, we will either issue a replacement or provide a refund.

Need Assistance?

If you have any further questions, feel free to contact us at:
📧 info@rssonline.com